JouraContact us
Email contact@wandering-castle.com and we will get back to you. Tell us what device you are on and what happened, and we will sort it out.
Common questions
What is Joura?
A private parenting companion for the hard moments with young kids. You describe a moment in one sentence, and Joura gives you one concrete thing to try, then learns what works for your child over time.
Do I need an account?
No. Joura works the moment you open it, with no sign up and no login.
What does it cost?
Joura is free to download and free to try. Continuing is a paid subscription (Joura Pro), monthly or annual, usually after a free trial. The app always shows you the exact trial length, whether a card is needed, the price, and the date you would be charged before anything happens, so there is never a surprise charge.
How do I cancel?
Anytime, through your app store. On iPhone: Settings, then your name, then Subscriptions, then Joura. On Android: Play Store, then your profile, then Payments and subscriptions, then Subscriptions, then Joura. You keep access through the period you already paid for.
How do refunds work?
Refunds are handled by Apple and Google. On Apple, go to reportaproblem.apple.com. On Google Play, use your Play Store account order history. If you get stuck, email us and we will help.
Is my family's information private?
Yes. Your child's name, your moments, and your journal stay in an encrypted database on your own device and are never sent to us. Joura sends only a small amount of anonymous, non-identifying data to keep it running, which you can turn off in Settings. The details are in our Privacy Policy.
How do I delete my information?
In the app, in Settings, at any time, and removing the app removes its data from your device. To also clear the anonymous data tied to your device on our side, email contact@wandering-castle.com. Full steps are on our Delete your data page.
Is this medical advice?
No. Joura gives general parenting suggestions, never medical, psychological, or professional advice, and it is not for emergencies. For an emergency, contact your local emergency services.
How do I get help?
Email contact@wandering-castle.com and tell us your device and what happened. We will get back to you.